FAQ / Frequently Asked Questions

The renter must have a valid driving licence with a category that allows them to drive the selected vehicle in Helsinki.
The renter must also be at least 18 years old and in driving condition.

We check the renter’s credit information with their permission. Any payment default entries may affect the eligibility to rent.

You can rent a car easily through our online booking system, by calling our customer service at 020 741 4420, or by emailing info@bestrent.fi.
We aim to answer all questions related to booking and driving on this page. Once your reservation is made, you will receive a confirmation by email.

Try our easy-to-use booking system!

Our staff is available to assist customers before the rental begins. This allows us to answer any questions you may have.

Rapakivenkuja 9, 00710, Helsinki

See our Rental Terms. Reservations can be cancelled up to 2 days before the rental start time without any fees.

We aim to offer our customers a clear and affordable pricing model, so you don’t need to think about extra mileage charges in advance.
All our rentals include unlimited kilometres, meaning you only pay for the rental time itself — not the distance you drive.

Check the specifications of each vehicle in our booking calendar to see whether towing is allowed.

First check that the confirmation hasn’t ended up in your spam folder.
If you still can’t find the message, please contact us — we will verify your reservation and resend the confirmation if needed.
You can pick up the rental car normally even without the confirmation email.

Yes, you will.
Your booking confirmation serves as a receipt and includes all the necessary details for accounting, including business use.
If you need a separate invoice for a company, just contact us — we can arrange that.

The reservation should be made in the name of the person who will pick up and drive the car.
If you are paying for someone else, please make sure we clearly receive the correct details of the actual driver, and that they meet all rental requirements (age, driving licence, credit check, etc.).

An additional driver must be reported either during booking or at the latest before the car is picked up.
We need their name, date of birth, and driving licence details.
All drivers must meet the same requirements as the main renter.

You can see all rental prices directly in our booking calendar, which can be found here.

You can conveniently pay online or on-site using Visa Electron, debit, or credit card.
Businesses can also pay by invoice.
Cash payments are not accepted due to insurance requirements.

Yes, you can.
You can enter your company details during the booking, and you will receive a receipt or invoice suitable for accounting.
If you need a separate invoice, just contact us — we’ll arrange it.

If the payment does not go through, the reservation will not be confirmed.
Check your payment card details and ensure there are sufficient funds. If the issue continues, try another payment method or contact us — we are happy to help.

Yes, you can.
Enter the gift card code or discount code into the designated field during the booking process before payment.
If you experience any issues with the code, please contact us before paying to ensure the benefit is applied correctly.

This depends on the location and pick-up point.
Please contact us before your rental begins if you need specific guidance or instructions on using the vehicle.

A puncture, running out of fuel, or a technical issue can interrupt your journey.
OP Pohjola Roadside Assistance (24/7) provides full support in unexpected situations — whether the issue is technical or caused accidentally by the driver.

Everything is handled with one call to 0303 0303 (call price 0 €/min), available 24/7 throughout the year.
Our goal is to get you back on the road quickly, which is why we offer technical advice by phone and on-site assistance if needed.
If the car cannot be fixed on the spot, it will be towed to the nearest repair shop.

Detailed information about additional equipment can be found in the Fleet section.
All our vehicles include a roadside assistance booklet, snow brush, and parking disc as standard.
Additional accessories such as a tow hook can also be rented.
A fee of €15 is charged for missing small accessories and €150 for a missing tow hook.

No, the customer does not need to service the car.
Our staff regularly checks the engine oil, tyre pressures, coolant, and other essential fluids.
If you notice anything unusual or suspect an issue, please contact our customer service so we can assist you promptly.

Yes, you can — but the vehicle may not be taken outside of Finland without the required documents: an official border-crossing permit, a Green Card, and the technical part of the vehicle’s registration certificate.
Our staff will provide you with the border-crossing permit, the Green Card, and the necessary registration documents before your trip.

Yes, you can — the rental car can be parked in any legal parking space just like your own car.
Remember to pay for parking normally using an app or parking machine.
Any parking fines are the renter’s responsibility.

Yes. Traffic regulations apply to rental cars the same way they apply to privately owned vehicles.
If a speeding or parking violation occurs, the fine will be directed to the renter.
We do not charge a separate processing fee, but all fines remain the renter’s responsibility.

The renter is always responsible for any traffic violations, parking fines, or other penalty fees that occur during the rental period.
If we receive a fine after the rental, we will forward it to you for payment.

Taking photos or videos of the car before your rental begins allows you to prove its condition when you received it.
The same applies when returning the vehicle — if any new damage occurs, the photos help determine what happened and when.

It is in everyone’s best interest to keep the vehicles in good condition and rental prices affordable.
By documenting the car at the start and end of your rental, we can offer high-quality service at competitive prices.

Take photos or videos of the vehicle from all sides before and after your rental, and keep them for at least a month after your booking ends.
The photos protect you in any potential damage assessments.

The car is usually returned to the same pick-up location.

Yes. The vehicle must always be returned with a full tank.
Just as you would expect the previous renter to leave the tank full for you, the same applies when you return it.

Returning the car with less than a full tank will result in a refuelling charge plus the cost of the missing fuel.

Yes — the car can be returned at any time, 24/7, within the limits of your reservation.

If it looks like you cannot return the car at the agreed time, please notify the pick-up location immediately.
Often the car is already reserved for the next customer, so informing us in advance is very important — it allows us to adjust schedules when possible.

A short delay of less than 15 minutes usually does not result in extra charges.
If the delay exceeds 15 minutes and no prior notice has been given, a €150 late fee may apply, as the next customer may require compensation for the delay.

We always aim to be flexible whenever possible, as long as we know about the situation in advance.

Normal dust or light dirt is not a problem, but if the car is left with trash, pet hair, or clearly excessive dirt inside or outside, an additional cleaning fee may be charged.
A good rule of thumb: return the car in the same condition as you received it.

The car must be returned no later than the time specified in your reservation.
If you expect to be late, you must notify us in advance — the vehicle may be booked immediately for the next customer.

Follow general safety guidelines to prevent further damage.
Call the police if other parties are involved in the accident.
You must also complete a damage report and inform us about the incident.

All our rental vehicles include mandatory traffic insurance, which covers damages caused to third parties beyond the chosen deductible amount. During the rental, the driver is responsible for any damage to the rental car according to the selected deductible.

In addition, each vehicle includes collision, fire, theft, and animal collision insurance, covering damages according to normal insurance terms beyond the deductible.

The customer is responsible for covering repair costs and any downtime costs caused by damage during the rental.
Repair costs are calculated according to the repair shop selected by the rental company.
Maximum liability is €2000 for vans and €1800 for passenger cars.
The deductible can be reduced to €1000 for vans for an additional €20/day, and to €800 for passenger cars for an additional €15/day.

Read more in the rental terms.

Yes, renting is possible even with minor credit issues, but in such cases, we require a €2000 security deposit before the rental begins.
The deposit will be refunded after the rental, once the car has been inspected, refuelled, and found undamaged.

The deposit ensures that the customer can cover any potential costs such as fuel, additional services, or damages.

If your credit information is clear, no deposit is required.

Deductible reduction lowers your financial responsibility in the event of damage.
Without reduction, you are responsible for the full deductible (e.g., €2000), but with reduction, it can be decreased, for example, to €1000.
You can choose this option during the booking process.

Yes, you can. Booking multiple cars is easy — you can make separate reservations or contact us directly to arrange a suitable package for your needs.

Yes, pets are allowed as long as the car is returned clean.
If pet hair or odors remain in the car, a cleaning fee will be charged.
We recommend using protective covers or cages suitable for pets.

At some locations, yes.
Child seats, moving boxes, and trolleys may be available upon request.
Check availability when booking or contact customer service.

No worries — we check the cars regularly and notify customers if any items are found.
Please contact our customer service as soon as possible so we can arrange pickup or return of your belongings.